FIND YOUR DIAGNOSTIC ROUTE
Let’s check your robot, one step at a time
Choose your exact model and symptom. Answer one question at a time, carry out the suggested checks, then report what changed.
You can also browse every guide.
What comes after the checks?
Use what you observed to choose a next step. A symptom alone does not identify a failed part.
Routine cleaning helped
Find the care intervals for your exact model and dock. The guide distinguishes vacuum-only j7 from Combo j7+ mop care.
Repair is still needed
If the cause and written repair quote are confirmed, compare the full repair cost with a suitable replacement. Verify part fit before ordering.