MODEL HUB · ROBOROCK
S8 troubleshooting
Diagnose brush, VibraRise mopping, charging and navigation problems with safe checks first.
DIAGNOSTIC GUIDES
What is your S8 doing?
5 priority problems
S8 · GUIDE 01Error 5 — Main Brush Jammed
Error 5 appears even after visible hair and debris are removed.
6 checks · 8 minS8 · GUIDE 02Not Mopping
S8 vacuums normally but leaves the floor effectively unmopped.
6 checks · 8 minS8 · GUIDE 03Not Charging
S8 reaches the dock but the battery does not begin charging.
6 checks · 7 minS8 · GUIDE 04LiDAR / Error 1
Laser head is blocked, cannot rotate freely or navigation fails.
6 checks · 8 minS8 · GUIDE 05Won't Return to Dock
S8 searches for the dock, misses final alignment or backs away repeatedly.
6 checks · 10 min