j7 troubleshooting
Start with the exact symptom. These guides separate simple sensor, dock and maintenance issues from faults that need service.
What is your j7 doing?
12 priority problems
The j7 repeatedly turns, circles or cannot drive a straight path.
6 checks · 8 minThe j7 searches for the base, passes it or fails final alignment.
6 checks · 10 minThe robot is on the Home Base or Clean Base but battery level does not rise.
6 checks · 8 minThe Clean Base does not evacuate the dust bin or leaves debris behind.
6 checks · 8 minThe bin is empty but the app or light ring still reports a full-bin condition.
5 checks · 8 minSmart Map misses rooms, draws strange spaces or sends the robot to the wrong area.
6 checks · 20 minThe dual rubber rollers stop, strain or repeatedly jam with hair.
5 checks · 8 minOne drive wheel binds, drags or feels different from the other side.
5 checks · 7 minThe front bumper stays compressed, sticks on one side or does not spring back.
4 checks · 6 minThe j7 becomes inactive mid-mission with no obvious error on the robot.
5 checks · 8 minThe j7 shows no light ring and does not react to the CLEAN button.
5 checks · 10 minThe j7 cannot be discovered, setup fails, or the robot goes offline after setup.
5 checks · 12 min