Troubleshooting library
Clear diagnostics and safe step-by-step solutions for charging, cleaning, navigation and maintenance problems.
All guides
Run the quick checks first, then continue to detailed diagnostics.
Q Revo dock silent or emptying poorly? Check the automatic return, app and DND settings, bag, brush cover, filter, and accessible airflow path using Roborock’s manual.
Used water left in the Q Revo wash tray? Check the dirty-water tank, removable cleaning tank and filter, then run one controlled wash.
Dirty water left in the T20 OMNI cleaning sink? Check the waste-water tank seal, removable sink filter, suction opening and level sensors in the right order.
Roomba j7 turning in circles? Compare both drive wheels, inspect the caster and bumper, clean cliff sensors and reboot without erasing the map.
Roomba j7 docked but not charging? Check base power, contact alignment and the exact charging error before replacing a battery.
L10s Ultra mop pads dry? Separate a failed dock wash from missing floor water, then check the tank, app settings and safe tests in the right order.
Quick answer: If the main brushes on your Roborock S8 are not spinning, turn the robot off and remove the DuoRoller brushes. Clear hair and thread from both rollers, their removable ends, and the two brush mounting slots. Reinstall the rollers and brush cover securely, let the robot cool down, and test it on a […]
Mop pads staying dry? Check the water tank, dock, filters and water flow in the correct order.