Brand troubleshooting
Troubleshooting guides for Roborock robot vacuum cleaners.
Matching guides
Start with the closest symptom. Each guide begins with safe checks before disassembly.
Inspect both Qrevo Curv brush sections, their bearings and cover after checking the vacuum task and app alert. Reassemble by the manual’s color marks, then retest once.
Qrevo Curv offline or failing to pair? Check power, 2.4 GHz Wi-Fi and phone permissions, then reopen the five-minute pairing window without a system reset.
Test the Qrevo Curv mop pads during a short mopping run on tile, check cloth fit and visible debris, then compare both sides before seeking service.
Qrevo Curv leaves arcs or a film after mopping? Compare when marks appear, clean and refit the cloths, confirm dock washing, then test a small floor patch with fresh water.
Qrevo Curv leaving debris? Confirm vacuum mode, inspect its bin and dry filter, refit both DuoDivide brushes, and watch one short pickup test to separate suction from coverage.
Qrevo Curv bumping objects or avoiding empty floor? Clean the Reactive AI sensor, inspect settings and map restrictions, then run one safe, repeatable shoe test.
Qrevo Curv map distorted or robot lost? Compare the app map with a short real route, check the selected floor, dock, sensors and wheels, then restore or rebuild only if needed.
Qrevo Curv side brush stopped rotating or its FlexiArm stays retracted? Use the symptom check, clean the removable brush, and verify the separate extension setting.
Dirty water pooling in the Qrevo Curv cleaning tray? Run one manual wash, reseat and rinse the dirty-water tank, clean the removable tray and filter, then check the app alert.
Qrevo Curv auto-empty silent or ineffective? Check app and DND settings, the 10% battery threshold, a real cleaning return, dust bag, brush cover, and accessible airflow path.