Troubleshooting library
Clear diagnostics and safe step-by-step solutions for charging, cleaning, navigation and maintenance problems.
All guides
Run the quick checks first, then continue to detailed diagnostics.
Ecovacs T20 OMNI side brush not spinning? Clear tangled hair, check color-matched fitting and inspect the hub before buying replacements.
Ecovacs T20 OMNI not picking up dirt? Check the bin, dry filter, main brush, side brushes and cleaning route before replacing parts.
Ecovacs T20 OMNI mop drying not working? Check the selected duration, completed station cycle, pad placement and washing or drainage alerts.
Ecovacs T20 OMNI mop pads not spinning? Check cleaning mode, carpet behavior, tangled debris and plate installation before seeking service.
Ecovacs T20 OMNI not connecting to Wi-Fi? Check app permissions, 2.4 GHz or mixed networks, pairing errors and Offline behavior on mesh.
Ecovacs T20 OMNI auto-empty not working? Check docking, dust-bag fit, cabin closure and persistent full-bag alerts before seeking service.
Ecovacs T20 OMNI won’t dock? Separate route problems from station entry, then check power, the tray, wheels and mop-plate seating.
Ecovacs T20 OMNI mapping problems? Check saved maps, restore a distorted layout and prepare Quick Mapping without losing track of your settings.
Ecovacs T20 OMNI not dispensing water? Check the clean-water tank, filter, mop pads and wash cycle, and separate cold water from no water.
Ecovacs T20 OMNI not charging? Check station power, the robot switch, docking, contacts and mop-pad fit before considering a battery replacement.
Dreame L10s Ultra keeps stopping? Separate normal dock visits from errors, obstructions and charging pauses, then follow the right checks.
Dreame L10s Ultra not picking up dirt? Check vacuum settings, the dustbin, filter, brush and route with a short comparison task.